Privacy Policy

1. Information We Collect

Travel Router collects information you submit voluntarily through our planning request forms, visa documentation review forms, and partnership inquiry forms. This includes contact information (name, email address, phone number), travel details, intended destinations, current visa situation, and any supporting documentation or context you choose to provide.

When you contact us via WhatsApp, we receive the content of those messages. WhatsApp conversations are also subject to Meta Platforms' own privacy policy and terms of service, which govern how Meta processes that data independently of Travel Router.

Our website hosting infrastructure may record basic server log data — such as IP address, browser type, and pages visited — for operational and security purposes. We do not create advertising profiles from this data. We do not collect payment card information through this website.

2. Legal Basis for Processing

We process personal information where you have voluntarily provided it by submitting our forms or initiating contact — creating a reasonable expectation that we will use it to respond to your inquiry. We also process information where we have a legitimate operational interest in maintaining engagement records and delivering the service you have requested.

If you are located in a jurisdiction that requires a specific documented legal basis for processing (such as under the EU General Data Protection Regulation or a similar framework), the applicable basis is your consent through voluntary submission and our legitimate interest in delivering the service you have requested. If you have questions about the basis applicable to your situation, you may write to us.

3. How We Use Your Information

Information you submit is used to prepare planning outlines, conduct visa documentation reviews, manage partnership inquiries, and communicate with you about your engagement. We use your contact information to respond to your submission and to follow up on your request as part of the service.

We do not use your information to send unsolicited commercial communications. We do not profile you for advertising purposes. We do not make automated decisions about you based solely on your submitted information.

4. Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes. Where your inquiry is being progressed with a partner operator or ground service provider as part of a confirmed planning engagement, we will inform you before your details are shared with that party.

We use third-party service providers for website hosting and operational infrastructure. These providers may process information on our behalf in the course of delivering their services. We take reasonable steps to ensure they handle information appropriately. We may also disclose information where required by law or a lawful authority.

5. Cookies and Tracking

Our website may use cookies or similar browser technologies where necessary for basic website functionality — for example, to maintain your session or language preference. We do not use cookies for advertising or cross-site tracking. We do not deploy third-party advertising trackers on this website.

You may configure your browser to block or delete cookies. Doing so may affect certain website functions. We do not currently respond to browser Do Not Track signals, as there is no consistent industry standard for doing so.

6. Data Retention

We retain submitted information for as long as reasonably necessary to fulfil the purpose for which it was collected and to support follow-up communications where relevant. When information is no longer needed for those purposes, we take reasonable steps to delete or anonymise it. You may request deletion of your information at any time by writing to us at the contact address below.

7. International Data Transfers

Travel Router operates primarily from Bangladesh. Information you submit may be processed or stored by our service providers in other countries. We take reasonable steps to ensure that information receives appropriate protection wherever it is processed. By submitting information through our forms or initiating contact via WhatsApp, you acknowledge that your information may be transferred and processed outside your country of residence.

8. Your Requests

You may write to us at any time to request access to information we hold about you, to request correction of inaccurate information, or to request deletion of your information. We will review your request and respond to you. We cannot guarantee fulfilment of every request in all circumstances — for example, where we are required to retain information by law or for legitimate operational purposes.

We do not charge for reasonable requests of this nature. If you believe your information is being handled in a way that may be unlawful, you may have the right to raise a concern with a relevant supervisory authority in your jurisdiction.

9. Children

This website is not directed at persons under the age of 18. We do not knowingly collect or process personal information from children. If you believe we have inadvertently received information relating to a child, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at this URL. Continued use of the website or our services after an updated policy is posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact

For privacy-related enquiries or to submit a request regarding your information, write to planning@travelrouter.co.